F.A.Q. - Tom-Spayth

F.A.Q.


Why don't you offer packages like a lot of studios?

A lot of studios lock you into pre set packages that  actual end up forcing you to  spending more to get all the portrait sizes and combinations you want.  They design it that way on purpose.  Which is not so great when you think about it.. .  I let you build the perfect package for you and still reward you for investing more.  I'm with you through the whole process to help you build the perfect custom package just for you. Let's fill your walls with awesome portraits of.. well.. YOU... and the kids & hubby too of course :-)

Is there a minimum purchase requirement?

Yes!  The good news is that it's now only 200 dollars.. it use to be 1 million dollars but Pam made me change it.   What a bargain! :-)  

How long do sessions last?

Not to be flip but as long as it takes.  Meaning we don't rush you.  We don't books sessions to close to each other so we can focus all of our attention on you.  Typically they take  around 1 to 2 hours.

So what should I expect? Walk me through the process?

After you book us we talk more about what kind of shoot you want.  I want to find out from you what your looking for and what you like.  We do the actual shoot... you laugh... you cry (from laughing so hard).  The point is you have fun during the shoot.  If it's hot and we're shooting outside we do what we can to keep you cool (cold water, fans, shade, etc).  If it's cold we keep you warm (hot coco, blankets etc).  We really try and pamper you.  We want you to enjoy the experience and feel like a rock star.  It makes for better portraits :-)  Then in a week or so after I've edited the photos we plan a viewing consultation.  This is when you see the photos and make your selections.  So it's important for all the  movers, shakers and decision makers to be present for that.  Then I get to work filling your order. in about 2 weeks  or less your portraits are ready for your walls.

What happens if it rains, I'm sick or I need to reschedule our shoot for whatever reason?

Well first of all if you're sick I hope you feel better soon.. really.  It's not a problem. I ask that you notify us as soon as you can.  We just reschedule you at our next available session time that works for you.  We stay pretty booked up so it may be a few weeks before we're available again.  I understand that life happens and we'll work with you.

Are session fees refundable?

Sorry, no.  When you book us we reserve that date for you and start turning people away for that time slot (and believe me it isn't easy because folks really want these time slots). The proverbial wheels start turning the moment you book us as we start planning a memorable and productive photo session customized just for you (we really like to pull out all the stops). Besides, why would you not want follow through and get awesome portraits anyhow :-) It's madness I tell you!

When are you open?

Our business hours are Monday thru Friday 9am to 5pm   We do however have photo shoots outside those times.  If  you call during business hours and we don't answer that means we're probably in the middle of a photoshoot or with another awesome client.  PLEASE leave a message.. I WILL call you back as soon as I can dedicate 100% of my attention to you and only you.  Your worth it to me :-)  We're all about personalized service and treating you like a rockstar. When your portraits are ready or when we meet for a pre-shoot or portrait selection consultation we come to you.

Do you shoot weddings?

Not currently.  We did for 17 years.  We're a husband and wife team and we have two Son's that are growing up too fast.  Since weddings were dominating our weekends which is prime family time.  We decided to take a break, be parents and not miss our sons growing up.  We still book a session on a Saturday now and then but a session does not dominate our whole weekend..  Will we shoot them again when the boys are older.. Time will tell. 

What's the meaning of life?

To love and be loved... That's why God made us :-)


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